When reporting a claim, agents should use these procedures:
Report all claims directly to JIBNA claims at 877-542-6254.
If the insured item was stolen or suspected stolen, advise client to file a police report.
Let client know that JIBNA will send a Property Loss Notice. Client should complete the notice and return it to JIBNA by email or fax.
Appraiser-Agent should obtain the most current information—appraisals, gem reports, etc.—on items being claimed, and email all these documents to JIBNA.
